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Terms of Service

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Terms of Service

1. Definitions
In order to become a reseller or user of any Flex Web Hosting ABN (39 607 234 266) services, you must agree to the following terms and conditions. Your agreement to these Terms and Conditions will be confirmed by sending to us an application via email, phone, by registering on our website or by paying any paying any invoice related to the services offered.
The following terms of business apply to any or all of the domain name registration, Hosting Account hosting, email, spam and virus protection, e-mail marketing hosted application, downloadable files back-up software to be provided by Flex Web Hosting to you from time to time, as well as any goods or services provided.
Server means the computer server equipment operated by us in connection with the provision of the Services.
Hosting Account means the area on the Server allocated by Flex Web Hosting to you for use by you as a site on the Internet.
Flex Web Hosting is a trading name of Light Media Pty Ltd ABN 27 153 692 543, the company running the business.

2. Flex Web Hosting General Terms & Conditions
The following terms and conditions apply to all reseller and ISP contracts and provision of all Services, including the registration of sub-domains the special terms for which are set out below:

2.1 Service availability
2.1.1 We shall use reasonable endeavours to provide continuing availability of the Servers and the Services but we shall not, in any event, be liable for Service interruptions or down time of the Server.
2.1.2 In no event will we be liable to you for loss of data, or the inability to retrieve data, resulting from or incidental to the use of a Service.

2.2 Intellectual property rights and other consents
You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisations, including without limitation, clearances and/or consents in respect of your proposed domain name and merchant services agreements between you and the relevant financial institutions.

2.3 Indemnity
You agree to indemnify and keep indemnified and hold us harmless from and against any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Server, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms.

2.4 Termination
2.4.1 We may terminate this agreement forthwith if you fail to pay any sums due to us as they fall due. We may suspend all services within an account prior to termination should any invoice in the account be outside of our trading terms.
2.4.2 We may terminate this agreement immediately if you breach any of these terms and conditions, or if you as company go into insolvent liquidation, or if you as a person is declared bankrupt.
2.4.3 We may also terminate this agreement with immediate effect if you fail to comply with the End User Agreement (EUA) of a third-party supplier (Supplier) of Software or a Hosted Application.
2.4.4 On termination of this agreement (in relation to Website hosting) we shall be entitled immediately to block your Hosting Account and to remove all data located on it. We will hold such data for a period of 14 days and allow you to collect it, at your expense ($89/hr), failing which we shall be entitled to delete all such data. We shall further be entitled to post such notice in respect of the non-availability of your Hosting Account as we think fit.
2.4.5 On termination of this agreement we shall also be entitled to immediately cease any of our other Services to you (apart from Hosting Account hosting) without holding any backup data for retrieval by you.
2.4.6 Without limiting the section below on our Exclusion and limitation of liability, Flex Web Hosting will not be liable to you for any cost, expense, damage or loss whatsoever for terminating this agreement.
2.4.7 If the Supplier seeks to terminate your use of a Software or a Hosted Application for reasons other than your non-compliance with an EUA or these terms and conditions, Flex Web Hosting will use reasonable endeavours to honour the remaining period of any then current and existing right hereunder for you to use that Service but Flex Web Hosting will not otherwise be obligated to continue the Service if this is not possible or viable due to events beyond the reasonable control of Flex Web Hosting.
2.4.8 Flex Web Hosting shall not be liable for any delay or failure to perform its obligations pursuant to this agreement if such delay or failure is due to termination of access to the Hosted Application or to Software by the Supplier or a change by the Supplier to the conditions of supply thereof.
2.4.9 If you wish to terminate your account with Flex Web Hosting, you must do so by completing the online cancellation form, otherwise your account will be automatically renewed for the same subscription period and you will be liable for, and immediately invoiced upon the commencement of, such additional subscription period.
Specifically, Flex Web Hosting will not accept verbal instructions to terminate an account. To submit the cancellation form, go to our website, login to the Client Area, select tab Services > My Services, then click on Request Cancellation (under the button view details). Submission of this online form will generate an automated email to the email address specified in the form, and this email will the only proof of cancellation that will be accepted by Flex Web Hosting.
2.4.10 In the event of customer requested cancellation of a renewed service, Flex Web Hosting will complete the cancellation request to your service at the first available opportunity, however we acknowledge the date of lodgement of the cancellation request (where we have provided a receipt ID) as the date of cancellation. Services are required to be cancelled prior to renewal, for cancellations submitted after the scheduled date of renewal there are no credits and no refunds.
2.4.11 We have a 30-day refund policy for all new hosting accounts excluding dedicated servers. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, software and licensing costs, data transfer overusage, disk space over-consumption, domain registrations, domain transfers, domain renewals and SSL certificates. (VPS Customers with control panels will be required to pay for the control panel licensing costs). The refund requests should be directed to

2.5 Payment
2.5.1 All charges payable by you to us for the Services shall be in accordance with the relevant scale of charges and rates published from time to time by us on our Hosting Account and explicitly on the invoice shall be due and payable within thirty (30) days of receipt of our invoice for yearly subscription services therefore. Monthly subscription services require payment within 7 days of invoice issue.
2.5.2 The provision by us of the Services is contingent upon our having received payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right, forthwith and at our sole discretion, to suspend the provision of Services to you.
2.5.3 If you fail to make payment within the terms of this agreement, you will become liable for the cost of collection. This will include interest on any overdue amount, calculated at a daily rate of 5% per month from the due date of the payment.
2.5.4 Upon provision of a credit card account, you give us authorisation to automatically debit your credit card for all charges on issuance of a valid invoice.

2.6 Account fee
If you nominate that the good(s) or service(s) you have purchased to be re-invoiced, you will be charged a $5 account fee per invoice re-issued.

2.7 Late payment fee
If you exceed our thirty (30) days credit terms, you will be charged an $10.00 late payment fee. A revised invoice will be sent to your nominated e-mail address.

2.8 Exclusion and limitation of liability
2.8.1 To the full extent permitted by law we hereby exclude all conditions and warranties not expressly set out herein. Except as specifically set forth in elsewhere in this agreement, we make or give no express or implied warranties or representations including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage or trade practice, with respect to any goods or services provided under or incidental to this agreement. No oral or written information or advice given by us, our resellers, agents, representatives or employees shall create a warranty or in any way increase the scope of the express warranties hereby given, and you may not rely on any such information or advice.
2.8.2 Our total aggregate liability to you for any claim in contract, tort, negligence, equity or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within 6 months of it arising.
2.8.3 In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever, even if advised us to the possibility thereof. Nor will we be liable in any event for any damages including, without limitation, indirect, special, incidental, consequential or exemplary damages, arising out of or in connection to this agreement or the Services.
2.8.4 In no event will we be liable to you for loss of data, or the inability to retrieve data, resulting from or incidental to the use of a Service.

2.9 Important note:
In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Trade Practices Act 1974 (Cth) or any other national, State or Territory legislation (the Acts) nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this agreement and the goods and you where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to:
2.9.1 In relation to goods
2.9.1a The replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or
2.9.1b The repair of the goods or payment of the cost of having the goods repaired;
2.9.2 In relation to services:
2.9.2a The supplying of the services again; or
2.9.2b The payment of the cost of having the services supplied again as in each case we may elect.

2.10 Notices
Except where expressly provided otherwise, any notice to be given by either party to the other may be sent by either email, post or courier to the address of the other party as appearing in this agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by post or courier shall be deemed to be served two days following the date of posting.

2.11 Severability
If any clause of these terms and conditions is held to be invalid or unenforceable in whole or in part, the invalid or unenforceable wording shall be deemed to be omitted.

2.12 Assignment
The benefit of this agreement may be assigned by us, but not our obligations to you - to do that, you agree that we may give notice to you in writing, and your failure to respond will be deemed acceptance. You may transfer this agreement provided that you give us notice in the form we require (setting out the details of the assignee) accompanied by payment of any transfer fee specified by us. No other method of transfer by you is permitted.

2.13 Change to terms on renewal
We may change the terms and conditions of this Agreement at any time. Details of our current terms are available here. Any renewal of a Service will be in accordance with the terms and conditions in place as at that time.

2.14 Entire agreement
These terms and conditions constitute the entire agreement between Flex Web Hosting and you, and supersede all prior agreements, understandings and representations whether oral or written. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. Except as provided above, no variation may be made to the contract unless it is in writing and signed by authorised representatives of you and Flex Web Hosting.

2.15 Entire agreement, governing law
In addition to general Account, Billing and Service communications, Flex Web Hosting will, from time to time, issue email notifications relating to our services, including, but not limited to Newsletters, Announcements, Promotional and Seasonal offers, and Surveys. By entering into agreement with these terms and conditions, you agree to receive email communications by inferred consent until such time as you decide to opt-out of such communications. You may opt out of our mailing list at any time.You will not be able to opt-out of Critical Service Notifications, Renewal, Billing and Account Notifications, Scheduled Downtime Notifications or any other communications deemed to be an essential part of our service to you.

3. Domain Name Registration
3.1 Rules of registration
3.1.1 We do not warrant or guarantee that the domain name applied for will be registered in your name or is capable of being registered by you. Accordingly, you should take no action in respect of your requested domain name(s) until you have been notified that your requested domain name has been registered.
3.1.2 If your application is deemed fraudulent through a fraud detection and prevention mechanism in the domain registration process, we may require the registering party to supply Photo Identification to verify their identity. Accepted Photo Identification methods are Passport or current Drivers License.
3.1.3 Both the registration of the domain name and its ongoing use are subject to the relevant naming authority's terms and conditions of use and you are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them. You irrevocably waive any claims you may have against us in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event.
3.1.4 We accept no responsibility in respect of the use of a domain name by you and any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming authority.
3.1.5 Outbound domain transfers to Flex Web Hosting incur a $10.00 AUD Administration charge invoiced to the gaining Account by the Flex Web Hosting Accounts team. This charge is not applicable for domains transferring for the purpose of ordering Flex Web Hosting provided services.

3.2 Registrant agreements and domains can only be registered by an Australian registered company, or business with a registered business number (ABN, ACN, BRN, BN). You will need to supply this number during the order process. The domain name you order will need to be an exact match, acronym or abbreviation of the supplied business registration, or it should bear a close and substantial connection to the domain name. Domains can be two to 63 letters in length. Words can be separated by hyphens but not spaces. and can only be registered by a "non-commercial organisation". The domain name you register needs to have a solid relationship to the organisation to which it represents. is intended for individuals who reside in Australia. It can be an exact match, abbreviation or acronym of registrant's personal name or otherwise closely connected to the registrant. domain names are not restricted or regulated by .au policy rules and can be registered by anyone. and .net domain names are not restricted and can be registered by anyone., .org and .info domain names are not restricted and can be registered by anyone.

3.3 Registrants rights and responsibilities
All Registrars, including Flex Web Hosting, are bound by the 2009 Registrar Accreditation Agreement (RAA) between ICANN and it's accredited registrars. We encourage all domain registrants to read this document and understand your rights and responsibilities for domain registrations: Registrants Rights and Responsibilities.

4. Web Hosting/Email/Secure Webpage/Virus Protection
4.1 We specifically exclude any warranty as to the accuracy or quality of information received by any person via the Server and in no event will we be liable for any loss or damage to any data stored on the Server. You are responsible for maintaining insurance cover in respect of any loss or damage to data stored on the Server. You warrant to us that you will only use your assigned Hosting Account for lawful purposes. In particular, you further warrant and undertake to us that:
4.1.1 You will not, nor will you authorise or permit any other person to, use the Server in violation of any law or regulation;
4.1.2 You will not knowingly or recklessly post, link to or transmit any material:
4.1.2a That is unlawful, threatening, abusive, harmful, malicious, defamatory, violent or teaching violence, obscene, pornographic, profane or otherwise objectionable in any way; or
4.1.2b Containing a virus or other hostile computer program that shall constitute or encourage a criminal offence, give rise to civil liability or that violates or infringes any trade mark, copyright, other intellectual property rights or similar rights of any person under the laws of any jurisdiction; and
4.1.3 You will conform to the standards made available by us from time to time and will not yourself, and will ensure that none of your end users, make excessive or wasteful use of the Server to our detriment or that of our other customers. Flex Web Hosting reserves the right to suspend your service at the time of service abuse prior notification, and to terminate post 3 events of suspension of the service as a result of ongoing lack of resolution of the issue associated.

4.2 You are responsible for sending mail in accordance with any relevant legislation, including but not limited to the Commonwealth Spam Act (2003) and for sending the same in a secure manner. We will take all reasonable steps to ensure accurate and prompt routing of messages but we will not accept any liability for non-receipt or mis-routing or any other failure of email. In the event of deliberate transmission of unsolicited commercial email (UCE), Flex Web Hosting reserves it right to terminate services without prior notification.

4.3 You warrant, undertake and agree that:
4.3.1 Any transactions within your Hosting Account which are contracts for the sale of goods or services will be between you as the merchant and your end-user customer and you agree that we may include an exclusion of our liability in respect of such purchases and transactions in such form as we deem appropriate;
4.3.2 The information contained within your Hosting Account will comply with all applicable law, and codes of practice governing the use of Hosting Accounts and related services, including, without limitation, those laws and/or codes of practice governing distance selling and data protection from time to time in force;
4.3.3 You will keep secure any identification, password and other confidential information relating to your account and you will notify us immediately of any known or suspected unauthorised use of your account, or any known or suspected breach of security, including loss, theft or unauthorised disclosure of your password information. Notwithstanding such notification you will be liable for any and all uses of your account (and Hosting Account) notwithstanding any fraudulent or improper use of your password or any other access to any of the facilities we offer which is not unauthorised use or access by us.

4.4 Whilst we shall use reasonable endeavours to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers.

4.5 We do not warrant whatsoever that our virus protection services will stop every virus from reaching your computer network. We make no warranty that the service will be error free or free from interruption of failure, and the company expressly disclaims any express or implied warranty regarding system and/or service availability, accessibility, or performance.

4.6 You agree to accept additional charges for the transit of IP traffic above and beyond the amount specified as a limit in any Service plan. All excess data will be charged at the rate of 10c/MB to the nearest whole MB. These charges will fall due at the completion of the calendar month on normal trading terms of 14 days from invoice. You can opt to have your service automatically suspended if the bandwidth or storage space is exceeded. Flex Web Hosting will provide an online interface allowing authorised users to monitor website data traffic.

4.7 The any hosting service plans disk space pertains only to files required for the normal operation of your website, and which are linked to in that website. Our website hosting plans are expressly prohibited from use as an online file repository. Furthermore, you warrant to Flex Web Hosting Pty Ltd that any content published to your file space either directly, or user uploaded via your website, that you hold all rights to publish and distribute such material and that specifically you do not violate the rights of any third party. Any site hosting material such as music, video or pictures that does violate the rights of any third party, may be suspended or terminated at the sole discretion of Flex Web Hosting Pty Ltd. Any site that uses greater than 100,000 inodes (every file on your hosting account uses 1 inode), or that create file system damage by the rapid creation of large volumes of files, will be subject to review and possible suspension.

4.8 For hosting service plans which specify UNLIMITED data transfer, should your site exceed burst (or ongoing) data transit of greater than 5Mb/sec, or otherwise degrade the network performance for other users, the account will be subject to review and possible suspension.

4.9 For any service plan, which specifies UNLIMITED email accounts, should the mail boxes associated with your account exceed more than 10,000 aggregate messages, the account will be subject to review and possible suspension.

4.10 All hosting plans are subject to general resource and usage monitoring. The following usage items are expressly prohibited:
4.10.1 Any action or process that unreasonably consumes resources degrading the hosting server environment for other users is subject to review. This includes but is not limited to execution of scripts (PHP,ASP.NET,CGI/PERL, FTP, HTTP, database connections and the like).
4.10.2 Running standalone, automated server-side processes including, but not limited to any daemon.
4.10.3 Running any bit torrent application, tracker or client.
4.10.4 Participating in file sharing or other peer to peer sharing activity.
4.10.5 Executing any script for longer than 180 seconds.
4.10.6 Executing any database query that takes longer than 30 seconds to complete.
4.10.7 Specifying cron tasks that execute more frequently than every 300 seconds.
4.10.8 Running gambling, pornographic material of any kind or products or services prohibited by law.

5. Acceptable Use Policy
All services provided by Flex Web Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The Customer agrees to indemnify and hold harmless Flex Web Hosting and its employees from any claims resulting from the use of the service, which damages the customer or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users will be suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all Flex Web Hosting servers. This includes sites that include sexually explicit images and/or advertising.


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